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Returns and Exchanges

At Pluto Case, your happiness is our priority, and we thank each and every one of you for supporting us. Each case is hand inspected by members of the Pluto Team before being shipped to your door. While we make it our goal to have every package arrive safely, in rare instances, sometimes things may happen. In such cases, we apologize for the inconvenience caused. 

Please read below thoroughly our Return & Exchange policy to avoid any issues. 

What item(s) qualify for an exchange?

We do not accept returns of any kind, although we do accept exchanges for the following reasons: 

  • The item(s) delivered are damaged or defective.

  • The incorrect item(s) were delivered to you.

If you order the wrong model or color Pluto Case(s) you are eligible to exchange it for the correct one. You must meet all of the following requirements:

  • Please email us within 7 days from receiving your order (according to the delivery date on the tracking record). Any exchanges without informing us will not be accepted.

  • The packaging should be intact and in the same condition in which it was delivered to you. According to our policies, any used or opened Pluto Case(s) will not be exchanged.

How to get items exchanged?

Follow these steps for an exchange application:

  • If, unfortunately, you receive a defective item(s), please reach out to us via email immediately. Share pictures and videos of the item(s), bringing the matter to our knowledge. We will work with you to the best of our ability to resolve the issue.

  • Our Return & Exchange policy only lasts a period of 7 days from receiving your order (according to the delivery date on the tracking record). Unfortunately we will not be able to make an exception after this period has passed.

  • Please note that any packages extended for exchange remain under the ownership of the customer until received by our team. It is, therefore, recommendable to use reliable and traceable services when returning the package to avoid any unforeseen circumstances.

  • The expenses incurred in delivering the return item(s) to our team and any other additional fees in the process must be paid by the customer.

  • Once the return shipment is received by our team, we hand inspect the item(s). Please be aware that we will notify you once we receive your package, along with the acceptance or rejection of the exchange request.

  • If your request for an exchange is approved, your order will be processed and shipped within 48 hours. However, please keep in mind that there is a probability that your item(s) may not qualify for an exchange, and we regret to inform you that we will not be able to take any further steps.